What happens if I click on “Bespoke travel design by Andrea”?

Acting as travel intermediary, Be MyJourney Limited (“Be MyJourney”) will propose you a journey planning on the basis of your requests, also contacting properties and travel service providers involved on the basis of your requests. 

Be MyJourney will contact you to check the dates of your trip and then contact each travel service provider to check the availability of the services and dates requested. If the services enquired are available on the specified dates, Be MyJourney, in its capacity as an intermediary will pass your contact details to the travel service providers. The travel service providers, acting as principal in the booking, will then contact you to confirm the booking, take payment and ultimately enter into a contract with you, the customer. 

In case you ask Be MyJourney to support you with the planning, Be MyJourney will also provide you with a digital guide within a week from the departure date. 

What happens if the dates you requested via the “Bespoke travel design by Andrea” option are not available?

If the requested dates are not available, this will be communicated to you and Be MyJourney will liaise to source alternative dates or accommodations. 

Does Be MyJourney retain or process payments?

Be MyJourney does not act as a booking platform or travel agent. Thus, any payment will be directly managed by the service providers. 

Do these Terms and Conditions also regulate service providers’ services?

It will be the travel service providers own Terms and Conditions that govern the actual booking and the contract will be between them and you. For any kind of enquiries or issues related to the services of the providers, please make reference to their Terms and Conditions.